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FAQ


WHAT ARE THE BENEFITS OR ASSISTANCE THAT I CAN APPLY FOR?

From sickness to funeral and retirement benefit, the ASP offers a range of different benefits to those who are eligible to receive. The Agency also assists with home carers for those who need support at home. A list of benefits is available with this Charter. You can also talk to your Benefit and Welfare Officer based in districts on the three main islands or at the ASP’s head office at Oceangate House.

WHAT ARE THE COMPONENTS THAT CAN BE USED TO DETERMINE IF I QUALIFY FOR WELFARE (MONETARY ASSISTANCE)?

  • Unemployment,
  • Medical grounds,
  • Insufficient income from employment,

WHAT IS THE DURATION FOR WELFARE PAYMENTS?

Financial assistance usually have a duration of three months with some up to a year. Clients can re-apply for assistance if they still need it after the stipulated duration. The ASP will consider such applications and decide on a case by case basis.

WHAT ARE THE DOCUMENTS THAT I NEED TO PR OVIDE WHEN MAKING AN APPLICATION TO RECEIVE WELFARE ASSISTANCE?

To make application for assistance, you need to go to your residential district and speak to your Benefit and Welfare Officer, Ittakesuptofive workingdaysforthe Agencytoprovide a response for your application. Yowilknothoutcomthrougthe officer inyour district. In the case thatyour applicationisunsuccessful,youwillbeprovidedwiththe explanationbythe ASP officer withwhichyoumadeyour application. Youcanlodge anappealthroughthe same officeror youcanreporttothe AppealsUnitat Oceangate House.

CAN MY BENEFITS BE STOPPED AT ANY TIME BEFORE ITS ALLOTED DURATION EXPIRES?

If the Agency finds that a person has given false information, rendering him/her ineligible to receive assistance, e.g. someone claiming to be disabled, but then is seen to be working, even informally. There may also be a change of circumstances such someone earning a higher income. However, before the benefits is stopped, the client will be informed accordingly.

HOW DO I APPLY FOR A HOME CARER?

To make application for assistance, you need to firstly complete an assessment form (Bartel Index) in your residential clinic or hospital. You then have to go to your residential district and fill in an application form from the Benefit and Welfare Officer.

WHEN SHOULD I APPLY FOR RETIREMENT BENEFIT AND WHAT ARE THE PROCESSES?

One month prior reaching 63 years old you should come to Oceangate House, Room 10.

WHAT DO I NEED TO APPLY FOR SEMI-ORPHAN BENEFIT? AND HOW LONG DOES THE AS SISTANCE LAST?

  • The parent/guardian should bring along the following documents:
  • Valid national identification card of the child,
  • Birth certificate of the child,
  • Death certificate of the parent,

NOTE: that in the case where the father’s name does not appear on the birth certificate, the Department for Social Services have to undertake investigation to show proof of paternity.

The assistance stopped when the child leave school.

WHO CAN COLLECT PAYMENT, AND HOW TO COLLECT PAYMENT?

  • If the assistance/benefit is for you – 15 years and above. You bring along your valid national identification card.
  • If collecting on behalf of a recipient –18 years and above. You bring along your valid national identification card and that of the recipient also.

NOTE: You will not be able to lodge an application or collect payment with an invalid national identification card.

 

More information can be found in the Customer Charter Book.